Privacy Policy

Last updated: 2025-06-13

1. Introduction

Welcome to Silkora ("we," "us," "our," or "Company"). Silkora is committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform, whether accessed via website or mobile application (collectively, the "Service").

2. Information We Collect

2.1 Information You Provide Directly

  • Account Information: When you create an account, we collect your name, email address, username, password, profile information, profile pictures, and preferences.
  • Communication Information: When you communicate with other users through our platform, including chat messages, video calls, or shared content, we process this information to facilitate communication.
  • Content You Create: We collect qipao outfit photos, descriptions, design preferences, customization requests, artwork details, and other content you upload or share.
  • Feedback and Support: When you contact us for support or submit feedback, we collect your inquiry details, correspondence history, and any information you voluntarily provide.
  • Transaction Information: Information related to consultation bookings, artist appointments, and service requests (timestamps, dates, duration preferences).

2.2 Information Collected Automatically

  • Log Data: IP address, browser type, operating system, referral URLs, pages visited, and timestamps of your access.
  • Device Information: Device type, model, manufacturer, unique device identifiers, and mobile network information.
  • Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience and analyze platform usage.
  • Location Information: General location data based on IP address (country, city level) to provide localized services and content.

2.3 Information from Third Parties

  • Information from social media platforms if you connect your account with us
  • Analytics providers who help us understand platform usage patterns
  • Service providers who assist with platform operations

3. How We Use Your Information

We use the information we collect for various purposes:

  • Providing and maintaining the Service and user accounts
  • Facilitating user-to-user communication and connections
  • Processing and managing consultation bookings and appointments
  • Enabling content sharing and community features
  • Improving and optimizing platform functionality and performance
  • Personalizing your experience and content recommendations
  • Responding to your inquiries and providing customer support
  • Sending administrative, promotional, and informational communications
  • Detecting and preventing fraud, abuse, and security incidents
  • Complying with legal obligations and regulatory requirements
  • Conducting research and analytics to improve our services

4. Data Protection and Security

We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

  • End-to-end encryption for sensitive communications
  • SSL/TLS encryption for data transmitted between your device and our servers
  • Secure password hashing and authentication protocols
  • Regular security audits and vulnerability assessments
  • Access controls limiting employee access to personal data
  • Firewalls, intrusion detection, and prevention systems
  • Regular backup and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

5.1 We Do Not Sell Your Data

Silkora does not sell, trade, or rent your personal information to third parties for their marketing purposes. Your data is not commodified or shared for commercial gain.

5.2 Information Shared With Other Users

Your profile information, qipao designs, and content you publicly share on the platform may be visible to other community members based on your privacy settings. You control what information is visible to other users.

5.3 Service Providers

We share information with trusted service providers who assist us in operating the platform, including hosting providers, analytics services, and customer support platforms. These providers are contractually obligated to use your information only as necessary to provide services to us.

5.4 Legal Compliance

We may disclose your information when required by law, court order, government request, or in good faith belief that such disclosure is necessary to protect our rights, your safety, or the safety of others.

5.5 Business Transfers

In the event of merger, acquisition, bankruptcy, or sale of our assets, your information may be transferred as part of that transaction. We will provide notice of any such change.

6. Your Rights and Data Controls

Depending on your location, you may have certain rights regarding your personal information:

  • Right to Access: You can request a copy of the personal information we hold about you.
  • Right to Correction: You can request corrections to inaccurate or incomplete information.
  • Right to Deletion: You can request deletion of your personal information, subject to certain exceptions.
  • Right to Portability: You can request your data in a portable format for transfer to another service.
  • Right to Opt-Out: You can opt out of marketing communications and non-essential data processing.
  • Right to Withdraw Consent: Where we rely on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at silkorasuper8@gmail.com with clear details of your request. We will respond within thirty (30) days.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, remember preferences, and analyze platform usage. Cookies include:

  • Essential Cookies: Required for platform functionality and security
  • Performance Cookies: Help us understand how users interact with the platform
  • Preference Cookies: Remember your choices and settings

You can control cookie settings through your browser preferences. Disabling cookies may affect platform functionality. We respect "Do Not Track" signals where applicable.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Account information is retained while your account is active. After account deletion, we retain data for backups and legal compliance for a maximum of ninety (90) days, unless longer retention is required by law. Communications and support records may be retained for up to two (2) years for dispute resolution and quality assurance.

9. Children's Privacy

Silkora is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has created an account, we will delete such accounts and associated data. Parents or guardians who believe their child has provided information to us should contact us immediately at silkorasuper8@gmail.com.

10. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have different data protection laws than your home country. By using Silkora, you consent to the transfer of your information to countries outside your country of residence for the purposes described in this policy.

11. Third-Party Links and Services

Our platform may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We recommend reviewing the privacy policies of any third-party services before providing your information.

12. Regulatory Compliance

12.1 GDPR Compliance (European Users)

For users in the European Union and European Economic Area, Silkora complies with the General Data Protection Regulation (GDPR). We process personal data only with a lawful basis, including your explicit consent, contract performance, legal obligation, vital interests protection, public task performance, or legitimate interests. You have the rights described in Section 6 of this policy.

12.2 CCPA Compliance (California Users)

For California residents, Silkora complies with the California Consumer Privacy Act (CCPA). You have the right to know what personal information is collected, used, and shared; delete personal information; opt out of the sale of personal information; and non-discrimination for exercising your rights.

12.3 Additional Regional Laws

We comply with applicable privacy laws in all jurisdictions where we operate, including but not limited to PIPEDA (Canada), LGPD (Brazil), and others. We treat data protection as a fundamental right.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by updating the "Last updated" date and, when appropriate, by sending you a notification. Your continued use of the platform after changes constitute your acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: silkorasuper8@gmail.com

We will respond to all privacy inquiries within thirty (30) days. Please include as much detail as possible about your request to help us assist you more effectively.

Privacy Commitment: At Silkora, your privacy is our priority. We are committed to maintaining the confidentiality, integrity, and security of your personal information. This Privacy Policy reflects our commitment to transparency and protection of your data rights.